Privacy Policy

1. Introduction

GZ Handyman ("we," "us," or "our") is committed to protecting the privacy and personal data of all visitors and users of our website. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or interact with our services.

GZ Handyman is registered at Bloys van Treslongstraat 20, 1056 XB Amsterdam, Netherlands. We serve participants throughout Canada and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) as applicable in the Netherlands and the European Union, as well as the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please refrain from using our website.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

When you complete a contact form, inquiry form, or registration form on our website, we may collect:

• Full name
• Email address
• Phone number
• Selected program or course of interest
• Preferred learning format
• Messages or comments you submit
• Consent preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages visited on our website
• Date and time of visits
• Session duration and browsing behavior
• Device type and screen resolution

2.3 Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience. For full details about our use of cookies, please see our Cookie Policy.

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To respond to your inquiries: When you submit a contact form or request information, we use your details to respond to your message and provide the information you requested.
• To provide educational services: Your information helps us deliver coaching education programs, send relevant educational materials, and manage your participation in our programs.
• To improve our website: Automatically collected data helps us understand how visitors use our website, allowing us to improve functionality, content, and user experience.
• To comply with legal obligations: We may process your personal data to comply with applicable legal requirements in the Netherlands and Canada.
• To communicate with you: With your consent, we may use your email address or phone number to send you educational updates, program information, or relevant communications related to our services.
• To ensure website security: Technical data may be used to protect our website from unauthorized access, abuse, or malicious activity.

4. Legal Basis for Processing

Under the GDPR, we process personal data based on the following legal grounds:

• Consent: When you provide explicit consent through our forms, such as checking the consent checkbox before submission.
• Legitimate interest: To improve our website, ensure security, and understand how our educational content is used.
• Contractual necessity: To deliver the educational services or program information you have requested.
• Legal obligation: To comply with applicable laws and regulations in the Netherlands and the European Union.

5. How We Store and Protect Your Information

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. These measures include:

• Secure HTTPS encryption across all pages of our website
• Secure server infrastructure with restricted access
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure form processing with server-side validation

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When your personal data is no longer needed, we securely delete or anonymize it.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service providers: We may share data with trusted service providers who assist us with website hosting, email delivery, or technical support, under strict data protection agreements.
• Legal requirements: We may disclose personal data if required by law, regulation, legal process, or governmental request in the Netherlands or the European Union.
• Business transfers: In the event of a merger, acquisition, or organizational restructuring, personal data may be transferred as part of the business assets, subject to applicable privacy protections.

We do not share personal data with third parties for marketing purposes without your explicit consent.

7. International Data Transfers

GZ Handyman is based in the Netherlands and serves participants across Canada. If your personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to ensure your data is protected in accordance with GDPR requirements.

8. Your Rights

Under applicable privacy laws, including the GDPR, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete personal data.
• Right to erasure: You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
• Right to data portability: You can request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You can object to the processing of your personal data based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. How Form Submissions Are Processed

When you complete and submit a form on our website (such as the contact or inquiry form), the information you provide is sent securely to our team for review. We use the information solely to respond to your inquiry, provide educational program details, and communicate with you about GZ Handyman services as requested.

Form submissions require your explicit consent via the consent checkbox before submission. We do not process your form data for marketing or any other purpose without your knowledge and consent.

10. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality, such as navigation and security features.
• Analytics cookies: Used to understand how visitors interact with our website, helping us improve content and user experience.
• Preference cookies: Used to remember your settings and choices, such as cookie consent preferences.

You can manage your cookie preferences at any time through your browser settings. For detailed information, please review our Cookie Policy.

11. Third-Party Links

Our website may contain links to external websites or services that are not operated by GZ Handyman. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Children's Privacy

Our website and educational programs are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Supervisory Authority

If you are located in the European Union or the Netherlands and believe that your data protection rights have been violated, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens
Bezuidenhoutseweg 30
2594 AV Den Haag
Netherlands

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: